Return Policy

At edenfeels.com, we strive to provide our customers with the highest quality products and customer service. If you’re not completely satisfied with your purchase, please read our return policy below.

• Unopened Products: We accept returns for unopened products within 3 to 5 days of purchase. To be eligible for a return, the product must be in its original, unused, and sealed condition.
• Opened Products: Once the product packaging has been opened, it cannot be returned. We do not accept returns for opened products due to hygiene and safety reasons.
• Return Process: To initiate a return for unopened products, please contact us at 03175667022 or email us at perfumepalette1@gmail.com with your order details. Our customer service team will guide you through the return process.
• Customer Support: If you have any questions or concerns, feel free to reach out to us via phone at  03175667022 or by email at Support@edenfeels.com. We’re happy to assist you!

Any issues related to product quality such as fragrance not being as expected or the perfume not being long-lasting will not be considered for exchange or refund. Exchange requests can be made within 3 days of purchase with the original invoice. Products must not be opened or used in order to be eligible for an exchange. Products sent for exchange (if applicable) must be properly packed by the sender to prevent any damage or loss during transit; items received in damaged condition due to inadequate packaging will not be eligible for exchange. Thank you for shopping with Edenfeels.com!